Refund Policy
This Refund Policy outlines the conditions under which refunds are processed for transactions made through Payonclick.
1. General Policy
Payonclick aims to process all transactions successfully. However, in cases where a refund is warranted, we follow the guidelines below.
2. Automatic Refunds
Refunds are automatically initiated when:
- Transaction fails at our payment gateway
- Service provider rejects the transaction
- Duplicate transaction is detected
- Technical error prevents service delivery
3. Refund Timeline
| Transaction Type | Refund Timeline |
|---|---|
| Failed Recharge | Instant to 24 hours |
| Failed Bill Payment | 24 to 48 hours |
| Failed DMT | 24 to 72 hours |
| Failed AEPS | Instant to 24 hours |
4. Non-Refundable Transactions
Refunds are NOT applicable for:
- Successfully completed transactions
- Incorrect details provided by user (wrong mobile number, account number)
- Transactions rejected due to insufficient balance
- Services used partially or fully
5. Refund Process
- Check transaction status in your dashboard
- If failed, refund is auto-credited to your wallet
- For disputes, raise a ticket with transaction ID
- Our team will investigate within 48 hours
6. Wallet Refunds
All refunds are credited to your Payonclick wallet. Bank refunds may take 5-7 working days if requested specifically.
7. Dispute Resolution
For any refund disputes:
- Email: contactus@payonclick.in
- Phone: +91 9992688080
- WhatsApp: +91 9992799127